Subscriptions to Kink Labyrinth are billed and processed by CCBill, our authorized payment processor, a provider specialized in adult content services. This page lists everything you need to identify a charge, manage or cancel a subscription, request a refund, and reach our billing team.
1. Merchant identity
- Legal name: KL Digital LLC
- Address: 30 N Gould St Ste N, Sheridan WY 82801, USA
- EIN (US tax ID): 32-0850848
- Customer email: contact@kinklabyrinth.com
2. Payment processor — CCBill
Payments on Kink Labyrinth are processed securely by CCBill, our authorized payment processor, a provider specialized in adult content services. The processor acts as Merchant of Record for all subscription transactions and handles card data on PCI-DSS compliant infrastructure. We never see or store your full card number.
Billing support: mailto:contact@kinklabyrinth.com
Customers can manage their subscription, view billing history, and request refunds directly through the processor's customer portal.
3. Billing descriptor
Your bank or card statement shows the charge as: CCBill.com *KLDigital. The descriptor is provisioned by CCBill, our authorized payment processor; if the processor assigns a different string at merchant-account level we will update this page accordingly.
This descriptor is what appears on your credit card statement when subscribing to Kink Labyrinth services.
4. How to cancel
You can cancel an active subscription via two channels:
- Billing support: mailto:contact@kinklabyrinth.com — use the billing descriptor or your transaction reference.
- Email: contact@kinklabyrinth.com from the email address associated with your account.
5. Cancellation SLA
Cancellation is acknowledged within 72 business hours and stops the next renewal. You retain access to paid features until the end of the current billing period — we do not pro-rate mid-cycle.
6. Refunds
Refund eligibility, time-bars, and the duplicate-charge / unauthorized-charge process are documented in full in our Refund Policy: /refund.
Please contact us first before initiating a chargeback with your bank — we resolve most issues directly within 72 business hours, and a chargeback can lock your account out of future subscriptions on adult-content networks.
7. Billing support contact
Dedicated email: contact@kinklabyrinth.com (subject line: "Billing — [your username]").
Response SLA: within 72 business hours.
Languages supported: English, French, Spanish, Japanese.
KL Digital LLC — 30 N Gould St Ste N, Sheridan WY 82801, USA — EIN 32-0850848 — contact@kinklabyrinth.com
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